Customfurnituremakers (the “Company”) is committed to responsible practices that respect personal information handled in connection with our bespoke furniture services across Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard information, and outlines your choices under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial statutes where applicable.
Information we collect may include identifiers and contact details (such as name, email address, phone number, and mailing address), project and site details (such as measurements, photos you provide, access instructions, and design preferences), transactional information (quotes, invoices, and payment confirmations), and communications (emails, messages, and call summaries). We collect information directly from you when you contact us, request a proposal, or engage our services, and indirectly through routine website interactions, such as cookies that measure audience interest and improve navigation.
We use personal information to provide and improve services, prepare proposals and drawings, schedule site visits and installation, manage payments, maintain safety and quality standards, and communicate updates about your project. We may also use aggregated or de-identified data for analytics that help us understand which content is most useful to visitors. Where we rely on consent, you can withdraw it subject to legal or contractual restrictions and reasonable notice; we will explain any implications of such a choice at the time of your request.
We share personal information with trusted service providers who support our operations, such as delivery partners, installation crews, payment processors, and IT tools that enable secure email and document storage. These providers are required to limit their use to the services they perform for us and to protect information with appropriate safeguards. We may disclose information where required or permitted by law, such as to comply with a court order, respond to lawful requests from authorities, protect safety, or enforce our agreements.
We retain personal information only as long as needed for the purposes identified, or as required by law and professional obligations. Safeguards include administrative policies, access controls, encryption in transit where suitable, and physical protections at our workshop and storage locations. While *** method of transmission or storage is entirely immune to risk, we apply reasonable measures to reduce the likelihood and impact of unauthorized access, alteration, or loss. If we identify a material incident affecting personal information, we will assess impacts and act in line with legal and ethical responsibilities, including notifications where required.
Cookies and similar technologies help us remember preferences, maintain session continuity, measure site performance, and tailor content. You can manage cookies through browser settings; certain functions may operate differently depending on your choices. Our site may reference internal pages such as Legal and Contacts that describe terms, timelines, and ways to reach us. We do not endorse third-party sites beyond our official channels; if you follow external links from our social profiles, their policies apply.
Your rights include requesting access to the personal information we hold about you, asking for corrections to inaccurate or incomplete records, and in some circumstances requesting deletion subject to legal requirements. To make a request, please contact us using the details below. We may ask for information to verify your identity before responding. We aim to reply within reasonable timeframes and will inform you of any applicable fees permitted by law before processing extensive requests.
Contact details for privacy inquiries: Customfurnituremakers, 238 Carlton Street, Toronto, ON M5B 2M4; telephone +14162837459; email Customfurnituremakers@outlook.com. Please include your name, contact information, and a clear description of your request. If you have unresolved concerns, you may contact the Office of the Privacy Commissioner of Canada or your provincial commissioner, as applicable.
We may update this Privacy Policy to reflect changes in practices, services, or legal requirements. The “Last updated” date will indicate the most recent revision. Continued use of our services after an update signifies that you have reviewed the current version. For archived versions or clarifications, reach out through our Contacts page.
Last updated: 2026-10-19.
