Customfurnituremakers is committed to transparent terms, fair practices, and compliance with Canadian and Ontario consumer protection laws. This page outlines our legal terms, warranties, ordering and complaint procedures, and dispute resolution approach.
All orders are subject to written confirmation. Quotes are valid for 30 days unless otherwise stated. Production begins after deposit is received and design approval is confirmed.
We provide a limited warranty on workmanship for 2 years from delivery on most custom pieces; warranties on finishes and hardware vary. Returns are limited — because pieces are made-to-order, we typically do not accept returns for change of mind.
If a product is defective or not as described, contact us promptly so we can evaluate and provide repair, replacement, or refund in accordance with the Consumer Protection Act and applicable provincial rules.
Use this form to submit a complaint or request. We aim to respond within 5 business days. If unresolved, consumers in Ontario may seek assistance from the Ministry of Government and Consumer Services or pursue alternative dispute resolution.
All designs, drawings, and images are the property of Customfurnituremakers unless expressly assigned. Reproduction without permission is prohibited. Our liability is limited to repair, replacement, or refund of the affected goods; we are not liable for indirect or consequential losses.
For disputes, parties agree to attempt negotiation and, if necessary, mediation prior to litigation. This agreement is governed by the laws of Ontario, Canada.
